Are these UGG Boots authentic?

All our dosna.com items are purchased from the manufacture directly which works for UGG stores. So we can offer the boots at low price without the expenditure for Market channel. We always apply ourselves to provide the customers with Classical UGG Boots at price you can afford.

How can we place an Order?

1. Make a Cart using Add to cart for each product.
2. Click Proceed to checkout and enter your details.
3. You will be shown a Proforma Invoice as soon as we have checked delivery times. It will show payment options, estimated delivery times, and the prices of the equipment and transport and insurance.
4. We will send your equipment after receiving your full payment.
5. You will pay the import duty and local tax (GST/VAT), if any, to the transport company when they deliver (see import advice).

How can we Request a Quotation?

1. Make a Cart using Add to cart for each product.
2. Click Quotation and enter your details.
3. You will be shown a Proforma Invoice/Quotation as soon as we have checked delivery times.

What is the difference between a Proforma Invoice and a Quotation?

We treat them as the same - a Proforma Invoice is a Quotation until it is paid.

Can you quote for a product list we have emailed/faxed you?

We do not quote by email or fax. Please place your Order or Request for a Quotation at the website.

Can you send us your price-list?

Our website is our price-list. You can access it anytime online.

Can you send us your catalogue?

Our website is our catalogue. You can access it anytime online.

Can you supply products not listed on the website?

Product are subject to availability, we are working with US and UK distributor which allow us to provide your related ugg sheepskin and wool boots, casual shoes, slippers, outwear, and handbags branded items needs to certain extent, if you can not find what you want, please contact us.

How precise is the stock information (In Stock) on the website?

Our stock status is updated in real time. Please note, we do NOT reserve products until your payment arrives.

How can we change an existing Order?

• If your Order (Proforma Invoice) is not paid you can Cancel it at the Orders page and place a new Order.
• If your Order is paid and you want to cancel it and to place a new Order, immediately inform us. We cannot guarantee we will cancel a paid Order.
• After a paid Order is canceled its paid total returns to the account balance. The balance can be used for your future orders placed under the same account.

How can we change the Tax Invoice?

A Tax Invoice once issued cannot be changed. Note that Bill To and Ship To details on the Tax Invoice will copy the ones on the Proforma Invoice. You must not pay a Proforma Invoice if you need different Bill To and Ship To details on the Tax Invoice.

What is your schedule concerning public holidays?

Our website works 24/7/365.
Holidays in three countries can cause delay: the country where your bank operates, the country in which our bank is located, and the country from which our logistics is sending your order.
Three major holiday seasons may cause delays of more than 1 day: Christmas/New Year, Easter, and the first week of May. Other holidays are mostly only 1 day.

Can you confirm price, availability or delivery date of one of your products?

Our website provides price and availability, and our Proforma Invoices show estimated delivery dates. To obtain a Proforma Invoice place an Order or Quotation Request.

How can we communicate with Dosna?

You can send us an email using the Contact us page. The Contact us page requires you already have a Proforma Invoice number - so your question can be allocated to a particular Order/Quotation.
We will reply to the email address you entered when registering at the Dosna.com.
We recommend you verify your email address before using the Contact us page. If your email address is incorrect you will not receive our emails nor our order status notifications.
We may not answer general questions, especially those answered on this Help page or your Proforma Invoice. We do not answer technical questions.

Large orders. Can we deal with someone in person?

If you have a large Order or Quotation Request, over USD10,000, and you would like to deal with us in person we will appoint a manager for your enquiry. See also: Discount.

How can we offer our products to Dosna?

If you are you a manufacturer or distributor you can offer your products to millions of visitors at Dosna.com Online Store.
Please apply if:

• your products meet high quality standards
• your prices are competitive
• your products are covered by 12 months warranty

Our vendors can (with certain conditions attached):

• enter their products and edit their existing product entries
• determine target countries for their products
• ship directly to our customers
• control output prices

How does your tracking system work?

You can see the progress of your orders at the Orders page.
Our accounts system will post the documents it generates (Proforma Invoice, Tax Invoice) for you to view and print.
The tracking system will provide the most recent and detailed information including a link to the courier tracking page.

How fast do you deliver?

Many products are in stock and we deliver in 5-10 days by courier, usually FedEx, DHL and UPS. If we don't have stock, we show the estimated delivery time on your Proforma Invoice. Please check our Shipping & Returns Policy, See also: Public holidays.

Which country do you supply from?

It depends on our stock situation and transport cost factors. Please check our Shipping & Returns Policy.

Can we collect our equipment from your office?

Sorry, we do not stock equipment at our offices. Please check our Shipping & Returns Policy.

Can we collect our equipment from your warehouse?

Sorry, there are no sales staff at our warehouses.

Can our courier/shipper collect our equipment from your warehouse?

No, but we can deliver to most countries in world including to courier/shipper warehouses and customs bonded warehouses. You can instruct this in the shipping address form. Please check our Shipping & Returns Policy.

What is a Shipment Order document at the Orders page?

A Shipment Order is our instruction to our logistics to ship an Order (or part). Any order or part of an order which has been ordered to be shipped but has not yet been shipped will appear at the Orders page as a Shipment Order. It usually appears for a very short period of time, longer if there is a time difference between the processing and shipping offices, and longer still if we are waiting for equipment to be in stock.
When your order (or part order) is shipped, the Shipment Order is replaced by a Tax Invoice, and tracking details will appear at the Orders page. Our system will also send a Shipment Notification to your email address after shipping.

Our order was sent but has not arrived in the expected time. What should we do?

First contact the local office of the transport company and tell them the tracking details of your shipment. If they cannot help you contact us using the form at the Contact us page. Send us a copy of your email exchange with the transport company.

Our order was not supplied within the Estimated Delivery Time. Why?

We do our best to provide a precise delivery time estimation. Unfortunately it does not always work.
We cannot possibly know if a customer will pay a Proforma Invoice. So we cannot reserve or order products until payment arrives.
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We can only estimate the percentage of paid proformas from our past experience, and if more are actually paid we may run out of stock.
It is not unusual for sudden large increases in demand to affect certain products.
Sometimes a sudden change in a particular currency exchange rate triggers a high payment rate of proformas made in that currency.

Our order was not supplied within the Estimated Delivery Time. What can we do?

If there is a delay longer than ETD of the slowest product on your Proforma Invoice we offer these solutions:

1. At your request we will replace the delayed items with others we have in stock. If the replacement is cheaper the balance can be used for additional items or for your next order. If the replacement is more expensive and the price difference is considerable we may require a balance payment. If the price difference is small we will cover it.
2. At your request we will split the order and supply what is in stock immediately and the rest later. We will cover the extra transport costs.
3. We will continue to wait until the items originally ordered arrive.

Do you provide guarantee support for your goods?

Product is warranted for 30 days against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pickup inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in color and texture. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty. Please check our Shipping & Returns Policy

Does your price include Import Duty and taxes?

Our prices do NOT include Import Duty and GST/VAT applicable in your country. We deliver by courier, usually DHL and FedEx. You will pay Import Duty and tax to the courier. But for Australian buyers the cart total is all-inclusive.

IMPORT DUTY
You can check the rates by contacting your local customs office, courier representative or at these addresses:

• for EU duty

• Tariff codes/rates:
• http://europa.eu.int/comm/taxation_customs/dds/en/tarhome.htm

• This link will help you to check your tariff code:
• http://europa.eu.int/comm/taxation_customs/common/databases/ebti/index_en.htm

• for US duty (for orders over USD2000)
• http://www.usitc.gov/tata/hts/bychapter/index.htm

• for other countries
• http://www.export.gov/exportbasics/ticredirect.asp Click on "Country Information".

Australia: PPn 10%

When DHL deliver the equipment, the buyer pays import duty and GST/VAT.

Buyers in the USA do not pay Sales Tax. Import duty is payable for orders over $2000.
GST/VAT registered companies and individuals in other countries, including those in the EU, can claim the GST/VAT back at the end of the GST/VAT period.

Discount?

We offer discounts for orders over USD10,000. Place your Order or Quotation Request at dosna.com and contact us. Please note we can only give discounts for products listed on the website.

Delivery price?

Our delivery costs include transport and insurance from the country where we buy. For single items and small orders we are bound by courier company rates. For large orders we can price transport using cargo companies which usually costs less.

What forms of payment do you accept?

• We accept: Credit/Debit Card via Paypal,
• Wire Transfer (for bulk orders)

When you enter an order or quotation online we send you details of all the Payment Options for your country and currency.

What is the most recommended payment method?

International wire (telegraphic) transfer payment takes 2-5 working days.
Western Union payment is easier than you may think, fast and secure way of payment.
Local Wire transfers normally arrive next business day. Our banks inform us that a payment has arrived one more day after that, so two days after the payment was sent.

Wire transfer delays sometimes occur. The most common reasons are:

1. When the payer's bank is a branch or a small bank located in a remote area, it is unlikely it will have a direct relationship with our bank. It will use an intermediary (correspondent) bank, often with manual routing.
2. The information provided on the payment document provided by the payer is incorrect or incomplete. Please check it again!
3. In some countries banks take several days before they process a payment order. Before requesting us to find funds, please contact your bank and ask what value date they sent the payment with.

In which currencies do you accept payments?

What currency should I choose for my payment?

When you first come to our website we detect your country and propose the currency we recommend. You can change it to any currency on our list.
We recommend you pay in your local currency if we offer this option. Our exchange rates follow the interbank rates hourly, with a very small commission. We suspend this connection when the rates move too fast.
If we do not accept your local currency, choose USD or EUR, as you will probably get the best exchange rate for them from your bank.

How can we add credit to our account with Dosna?

You cannot add credit to your Dosna account. You can only pay for a specific order.
There can be a credit balance on your account only because an order is not completed. The balance will be shown at the Account statement page. The balance may be refunded or used with the next order, depending on the situation.

How can we use the credit balance in our account with Dosna?

You can place an order and pay the order total minus the balance. Please inform us that you are going to use the balance. We will dispatch your order if the total balance in your account including the new payment is over the order total.

Can our order be paid by a third party (not the Bill To entity)?

We recommend you make the third party a Bill To entity. If this is not possible, your Order can be paid by a third party. The payment must come with the correct Payment Reference.

What is a Payment Reference?

Your bank transfer payment MUST always have the correct Payment Reference - from your Proforma Invoice.
The Payment Reference is a message to the payee (beneficiary) about your payment.
Do not insert any comments or words with your reference. Our system only needs the numeric reference to recognize your payment.
Some banks allow two references, one for your statement and one for the payee. If you are not sure which field is for the payee, please enter our Payment Reference in both fields.

• Incorrect examples:
  CLASSIC TALL
  this example does not indicate the payment reference number
  
  PAYMENT REFERENCE 3112345
  this example is too long: the reference number may arrive incomplete

• Correct example:
  3112345

What happens if we have paid without the correct payment reference?

We may refuse to allocate this payment to your order and treat it as anonymous. If your payment does not appear at the View payments page within 5 working days please contact us indicating paid amount, currency, payment date, your bank name, and actual reference used for the payment.
If we confirm our refusal to allocate the payment, then ask your bank to amend the reference or to reverse the payment. Usually the payer's bank sends a message to our bank asking to change the payment reference or to reverse the payment. Your bank may charge you a fee for this.
To avoid these delays, please pay with the correct Payment Reference.

Correspondent bank?

Correspondent bank appears when you make a Telegraphic (Wire) transfer.
If your bank does not have a direct relationship with our bank, your bank pays through correspondent (intermediary) banks. The correspondent banks make a charge for this service.
If we indicate a Beneficiary's Correspondent Bank SWIFT code in the Payment Options at your Proforma Invoice, please instruct your bank to use the Beneficiary's Correspondent Bank SWIFT code. This will guarantee fast payment with minimum charges for you to pay.
No correspondent bank is needed for cross-border EU payments.
Use local payment methods if we offer them in your country

What is SWIFT?

SWIFT (Society for Worldwide Interbank Financial Telecommunication) allows banks to exchange messages including payment instructions.
Our bank's SWIFT Code is its unique address in the SWIFT network.
Your Telegraphic (Wire) Transfer instruction will be converted into a SWIFT message and will be sent to our bank.
SWIFT messages are formal. They use standard fields. Your banking software or the paper payment instruction form does not usually tell you which field will be converted into which SWIFT field.
The following SWIFT fields are of interest:
    * 54A Beneficiary’s Correspondent Bank SWIFT Code - equivalent of "Via Bank", "Intermediary Bank", "Correspondent Bank" or similar
    * 70 Remittance Information - equivalent of "Payment Reference", "Message to the Beneficiary" or similar
    * 71A Details of Charges - equivalent of "Charges", "Charge to", "Fees paid by" or similar

Can we pay by credit card?

Yes, you can pay using Credit or Debit card via Paypal. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies, including solutions from VeriSign. We only accept wire transfer for payments above USD10,000.

Can we pay with a credit card on the telephone?

Sorry, we do not accept credit card payments on the telephone.

Can we pay in cash at your offices?

Sorry, we can't accept cash payments at our offices.

Can we pay using escrow service?

Sorry, we do not accept escrow payments.

How can we check if you got our payment?

You can see a list of all your payments received at View Payments page

Can my bank payment get lost?

No. If you paid us and we did not receive your payment your bank can always find it.

We tried to order a product marked In Stock but the Proforma Invoice shows a long Estimated Delivery Time. Why?

If you place an order for a quantity more than 1, check the product availability in the Cart. For example, we have 5 pcs in stock and you order 6. The availability in the Cart switches from In Stock to Order when you change the Cart quantity to 6. The Proforma Invoice will show a long EDT (Estimated Delivery Time) for 6 pcs but a short EDT for 5 pcs.

Why do we sometimes lose our Shopping Cart content?

Our Online store software uses COOKIES to remember your shopping cart when you close the Online store page. Cookies are switched on by default in your browser. If you have switched them off for whatever reason please switch them back on. And check that your Firewall allows cookies. Otherwise your shopping cart will be lost every time you close the Online store window.
We recommend you do NOT use the BACK BUTTON in your browser at our website, as it might bring up an older version of the page memorized by your browser rather than the current page. Please try to click only the links and buttons on your browser screen.
If you still experience problems please report a bug.

We placed and paid an order but cannot see order tracking nor our payment at the Orders page. What is wrong?

There may be the following reasons:

1. Your payment has not reached us yet. If you paid over 5 working days ago and your payment does not appear please contact your bank and inform us.
2. You login as a different customer. Check you did not register twice using different email addresses. Login with the email address at which you received your Proforma Invoice.

We do not receive email notifications. Why?

Try the following:

1. Check the email address you used to register your account is correct.
2. Your spam filter may delete messages from Dosna. Please add our email address in your save list to accept our emails.
3. Your email provider may delete messages from Dosna. Change your email address to one you can fully control.